30-Day Product WarrantyUpdated 5 months ago
At DORADO, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day warranty policy on all eligible items purchased directly from our website. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.
What qualifies as a defect?
An example of a defect would be a missing stone or a broken clasp.
How it works:
If you discover a defect in your item within 30 days of delivery, we'll happily replace the item for you at no cost, if it's in stock.
If it's out of stock, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item.
Please Note:
- This warranty does not cover issues related to lost items.
- This warranty is applicable once per item purchased. Our warranty does not cover free items.
- The warranty policy only applies to items purchased directly from our website.
- All warranty claims are subject to approval by our customer service team.
How to Claim Your Warranty:
Please contact us with your:
- Your order number(s)
- A picture or video of the affected item(s)
- A description of the issue encountered