30-Day Product WarrantyUpdated 8 days ago
At DORADO, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day limited warranty on all items purchased directly from dorado.com. This policy outlines what we do if your item arrives with a manufacturing defect.
What qualifies as a defect?
A flaw in how the item was made. Examples include a missing stone, a broken clasp, a faulty closure, or a personalized piece that doesn’t match the name, text, or options you entered at checkout.
How it works:
If you discover a defect within 30 days of delivery, we make it right at no cost:
- Personalized items: we remake your piece.
- Ready-to-ship items: we send a replacement if it’s in stock. If it’s out of stock, you can exchange it for a different item or receive store credit (in the form of an e-gift card) for the amount paid. A refund is issued when an exchange or store credit won’t suffice (see our Return Policy).
Not a defect? We’ve still got you.
Skin sensitivity, a finish that dulled, or you simply don’t love it: our Customer Satisfaction Guarantee covers you. Reach out within 30 days of delivery and we’ll work with you to make it right with an exchange, store credit, a replacement, or a refund where applicable under our Return Policy. Accidental damage and normal wear aren’t manufacturing defects, but reach out anyway and we’ll do what we can. More than 30 days have passed? Reach out anyway. We may still honor a replacement depending on the issue, at our discretion.
Please Note:
- This warranty does not cover issues related to lost items.
- This warranty is applicable once per item purchased. Our warranty does not cover free items.
- The warranty policy only applies to items purchased directly from our website.
- All warranty claims are subject to approval by our customer service team.
How to claim your warranty
Start a claim at returns.dorado.com, or contact us at [email protected], with:
- Your order number(s)
- A picture or video of the affected item(s)
- A description of the issue encountered