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DORADO

The majority of our personalized pieces are&#xA0;Case Sensitive. Please enter it into the personalization field the way you&apos;d like it to arrive.&#xA0; Please use English letters, digits or the following special characters: @ &amp; # $ - , .&#xA0; Name necklaces: Can be personalized with a Name, Word, Angel Number, Year, and even initials!&#xA0;Initial Necklaces:&#xA0; Can be personalized with English letters or numbers.&#xA0;Year / Date Necklaces:&#xA0; Can be personalized with 2-4 numbers. Photo Pendants:&#xA0; Can be personalized with a photo to fit the desired pendant. Please use the uploading tool to crop the photo to the correct pendant shape if required.&#xA0;

The majority of our personalized pieces are Case Sensitive. Please enter it into the personalization field the way you'd like it to arrive. Please use English letters, digits or the following special characters: @ & # $ - , . Name necklaces:Can be pe

What can I personalize my jewelry with?

Product

Personalized Jewelry Delay Notice on 01/10/2025

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

My Gift Won't Arrive in time

What happens if my order is "returned to the sender"?

My order was lost in transit. What should I do?

Shipping

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order was canceled for no reason?

How often are items restocked?

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

I Received My Item, But The Text Is Incorrect

What do I do if I receive the wrong item in my order?

What should I do if my jewelry arrives damaged?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

Post Delivery Issues

What can I personalize my jewelry with?Updated 5 months ago