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DORADO

Personalized ItemsOrder by Friday, December 4th for Christmas delivery. Please note that edits, adjustments, or missing/incorrect information may delay production.Ready-to-Ship ItemsOrder by Monday, December 14th for Christmas delivery. <ul><li id="isPasted">Standard Shipping: Order by Monday, December 14th.</li><li>Priority Shipping [2&#x2013;3 days]: Order by Thursday, December 17th.</li><li>Expedited Shipping [1 Day]: Order by Monday, December 21st.</li></ul>We&#x2019;re working hard to ensure your gifts arrive on time. Thank you for shopping with us! Note: This article applies to US orders only. Gift won&apos;t arrive in time?&#xA0;<a href="https://cdn.shopify.com/s/files/1/2307/8837/files/GIFT_ON_THE_WAY_-_DORADO.pdf?v=1701912540" rel="noopener noreferrer" target="_blank">Click Here</a> and print this card to let them know their gift is on the way!

Personalized Items. Order by Friday, December 4th for Christmas delivery.Please note that edits, adjustments, or missing/incorrect information may delay production. Ready-to-Ship Items. Order by Monday, December 14th for Christmas delivery. We’re wor

Christmas Delivery Cut-Off Times 2026

Shipping

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

What should I do if I have not received a confirmation email or tracking number for my order?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

How can I get assistance if my order is late or hasn't arrived?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

My Gift Won't Arrive in time

What happens if my order is "returned to the sender"?

My order was lost in transit. What should I do?

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

What can I personalize my jewelry with?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Product

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order canceled (without warning)?

How often are items restocked?

DORADO Rewards FAQ

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

I Received My Item, But The Text Is Incorrect

What do I do if I receive the wrong item in my order?

What should I do if my jewelry arrives damaged?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

Post Delivery Issues

Christmas Delivery Cut-Off Times 2026Updated 3 hours ago