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Shipping

Processing, shipping, and delivery

Where is my order?

All orders can be tracked on our Tracking Page using your order number and email: Please note that personalized items may require 1-3 weeks for production. In stock items normally ship within 1 business day. Our estimated delivery times can be found

How can I get assistance if my order is late or hasn't arrived?

We understand your concern regarding orders that are late or have not arrived as expected. Due to high volume, there may be delays in communication, but rest assured, we are here to assist you. Please provide us with the following details:. Once we h

Missing Package Marked as Delivered

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 48 hours of the delivery, please try the following:. If your order is still missing 3 days after the delivery date

Shipping & Delivery Logistics

Processing times:. Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. These items are truly handmade by our staff and take a lot of time and care to perfect.Notice: No cha

Shipping Protection

You may add Shipping Protection during checkout on the delivery section to ensure your package is insured. Shipping Protection protects against loss, theft, and damage in transit with a smooth resolution.

My Gift Won't Arrive in time

Personalized gift won't arrive in time? Click Here and print this card to let them know their gift is on the way!. You may also surprise them with two gifts, one now and one later, by getting them something from our ready to ship collection.

What happens if my order is "returned to the sender"?

If your order is returned to us due to an incorrect or incomplete address, don’t worry! We’ll reach out to you to confirm the correct details and arrange for the item to be resent. Please note that additional shipping fees may apply. If you prefer a

My order was lost in transit. What should I do?

We’ve got you covered! If your package was lost in transit, we’ll send you a free replacement right away. Please contact us with your order details, and we’ll make it right as quickly as possible.