Do you offer returns or exchanges?Updated 2 months ago
Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost.
We strive for 100% customer satisfaction so if you are unhappy with a personalized item, we ask that you reach out to our customer service team and we will work with you to make things right.
*Please note that once you order a personalized item we begin working on it right away so we cannot accept edits for personalized orders.
Non-personalized Returns: If you’re not satisfied, you can exchange or return non-personalized items within 30 days of your purchase. Unfortunately, we can’t offer you a return or exchange if 30 days have passed.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
We do not support international returns at this time. All international orders are final sale.
Refunds: Items purchased with promo codes or coupon codes are not eligible for refunds. Any eligible orders using these codes will be valid for only an exchange or store-credit.
Store-credit: Store-credit will be issued in the amount paid excluding shipping costs in the form of a gift card.
Return Process:
Please visit our Returns Portal to submit a return.
Be sure to include the reason for your return and a clear photo of the item if applicable.
We’re here to help! For any questions or to start a return, reach out to us via email, we will be happy to assist!
Our full return policy can be found on our website here.