Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will re

Personalized Returns:&#xA0;Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will replace it at no additional cost.&#xA0; We strive for 100% customer satisfaction so if you are unhappy with a personalized item, we ask that you reach out to our customer service team and we will work with you to make things right.&#xA0;*Please note that once you order a personalized item we begin working on it right away so we cannot accept edits for personalized orders. Non-personalized Returns:&#xA0;If you&#x2019;re not satisfied, you can exchange or return non-personalized items within 30 days of your purchase. Unfortunately, we can&#x2019;t offer you a return or exchange if 30 days have passed.&#xA0;To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.&#xA0;We do not support international returns at this time. All international orders are final sale.&#xA0; Refunds: Items purchased with promo codes or coupon codes are not eligible for refunds. Any eligible orders using these codes will be valid for only an exchange or store-credit.&#xA0; Store-credit:&#xA0;Store-credit will be issued in the amount paid excluding shipping costs in the form of a gift card. Return Process: Please visit our&#xA0;<a href="https://returns.dorado.com/#/" rel="noopener noreferrer" target="_blank">Returns Portal</a> to submit a return.Be sure to include the reason for your return and a clear photo of the item if applicable.We&#x2019;re here to help! For any questions or to start a return, reach out to us via email, we will be happy to assist!&#xA0; Our full return policy can be found on our website <a href="https://dorado.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">here</a>.

Do you offer returns or exchanges?

Personalized Items:. The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we

<h2 id="isPasted">Cancellations</h2> Personalized Items:The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Once an order is placed, it enters our processing queue immediately.&#xA0; Due to the efficiency of our production process, we are unable to cancel orders once 12 hours have passed. We appreciate your understanding. Dorado is dedicated to ensuring a quick and seamless delivery experience.&#xA0; Non-Personalized Items:Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we are unable to cancel orders once they have been confirmed.You may submit a return request after your item is delivered. We appreciate your understanding.

What is your cancellation policy?

We cannot accept any requests from emails not linked to open orders. Thank you for contacting DORADO.

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