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Returns & Exchanges

Return processes and policies

Do you offer returns or exchanges?

Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will re

What is your cancellation policy?

Personalized Items:. The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we