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Returns & Exchanges

Return processes and policies

Do you offer returns or exchanges?

Personalized Returns: Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! However, if there is an issue or defect with your order, we will re

What is your cancellation policy?

Personalized Items:. Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we are unable to cancel orders once they have been confirmed. We appreciate your understanding. Dorado is dedic