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DORADO

If the mistake is ours, we are&#xA0;happy&#xA0;to rectify our mistake and to offer a&#xA0;free replacement&#xA0;item&#xA0;for you with the correct&#xA0;custom text/engraving.When contacting us, please make sure to add the following details so that we can assist you in the best possible way:<ul><li>Your Order Number&#xA0;</li><li>A picture of the&#xA0;item&#xA0;you&#xA0;received</li><li>The correct&#xA0;Custom Text/Engraving</li></ul>To contact us, please click&#xA0;<a href="https://www.doradofashion.com/pages/contact" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>.

If the mistake is ours, we are happy to rectify our mistake and to offer a free replacement item for you with the correct custom text/engraving. When contacting us, please make sure to add the following details so that we can assist you in the best p

I Received My Item, But The Text Is Incorrect

Post Delivery Issues

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

What should I do if I have not received a confirmation email or tracking number for my order?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

How can I get assistance if my order is late or hasn't arrived?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

My Gift Won't Arrive in time

What happens if my order is "returned to the sender"?

My order was lost in transit. What should I do?

Shipping

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

What can I personalize my jewelry with?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Product

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order was canceled for no reason?

How often are items restocked?

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

What do I do if I receive the wrong item in my order?

What should I do if my jewelry arrives damaged?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

I Received My Item, But The Text Is IncorrectUpdated 8 months ago