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Post Delivery Issues

Questions about order issues

I'm Missing an Item from My Order, What Should I Do?

We're sorry to hear that an item is missing!. We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so please check your emails to see if any

My Jewelry Is Damaged, What Should I Do?

We are sorry to hear that your order is damaged!. We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item. Please contact our Cus

I Received My Item, But The Text Is Incorrect

If the mistake is ours, we are happy to rectify our mistake and to offer a free replacement item for you with the correct custom text/engraving. When contacting us, please make sure to add the following details so that we can assist you in the best p

What do I do if I receive the wrong item in my order?

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away. Start by checking your order details to ensure that the order was placed correctly with the personalization that you chose. Th

What should I do if my jewelry arrives damaged?

Oh no! Please email our support team with a photo of the damaged item and we will issue a free replacement asap!

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

At Dorado, we are committed to ensuring our customers are satisfied with their purchases. If you receive a damaged product or if your product breaks within a short time of receipt, please reach out to our customer service team. As a token of our apol

My Chain Broke, What Should I Do?

We want to assist you and send out a new chain or a full replacement to you!. Please contact our Customer Care Team with:. It is required to send a picture of the damaged chain for us to determine how to proceed. We'll get back to you as soon as we c