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Jewelry Care

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DORADO

Personalized gift won&apos;t arrive in time?&#xA0;<a href="https://cdn.shopify.com/s/files/1/2307/8837/files/GIFT_ON_THE_WAY_-_DORADO.pdf?v=1701912540" rel="noopener noreferrer" target="_blank">Click Here</a> and print this card to let them know their gift is on the way!&#xA0;You may also surprise them with two gifts, one now and one later, by getting them something from our <a href="https://dorado.com/collections/ready-to-ship" rel="noopener noreferrer" target="_blank">ready to ship collection</a>.&#xA0;

Personalized gift won't arrive in time? Click Here and print this card to let them know their gift is on the way!. You may also surprise them with two gifts, one now and one later, by getting them something from our ready to ship collection.

My Gift Won't Arrive in time

Shipping

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

What should I do if I have not received a confirmation email or tracking number for my order?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

How can I get assistance if my order is late or hasn't arrived?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

What happens if my order is "returned to the sender"?

My order was lost in transit. What should I do?

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

What can I personalize my jewelry with?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Product

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order was canceled for no reason?

How often are items restocked?

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

I Received My Item, But The Text Is Incorrect

What do I do if I receive the wrong item in my order?

What should I do if my jewelry arrives damaged?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

Post Delivery Issues

My Gift Won't Arrive in timeUpdated 10 months ago