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DORADO

<p>We&#x2019;ve got you covered! If your package was lost in transit, we&#x2019;ll send you a free replacement right away. Please contact us with your order details, and we&#x2019;ll make it right as quickly as possible.</p>

We’ve got you covered! If your package was lost in transit, we’ll send you a free replacement right away. Please contact us with your order details, and we’ll make it right as quickly as possible.

My order was lost in transit. What should I do?

Shipping

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

My Gift Won't Arrive in time

What happens if my order is "returned to the sender"?

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

What can I personalize my jewelry with?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Product

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order was canceled for no reason?

How often are items restocked?

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

I Received My Item, But The Text Is Incorrect

What do I do if I receive the wrong item in my order?

What should I do if my jewelry arrives damaged?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

Post Delivery Issues

My order was lost in transit. What should I do?Updated 24 days ago