What is your cancellation policy?Updated 2 months ago
Cancellations
Personalized Items:
The cancellation request for personalized items must be submitted within 12 hours of the order being placed. Once an order is placed, it enters our processing queue immediately.
Due to the efficiency of our production process, we are unable to cancel orders once 12 hours have passed. We appreciate your understanding. Dorado is dedicated to ensuring a quick and seamless delivery experience.
Non-Personalized Items:
Once an order is placed, it enters our processing queue immediately. Due to the efficiency of our production process, we are unable to cancel orders once they have been confirmed.
You may submit a return request after your item is delivered. We appreciate your understanding.