We cannot accept any requests from emails not linked to open orders. Thank you for contacted DORADO.

Track Order

Contact Us

Jewelry Care

Our Story

DORADO

<p>Oh no! Please email our <a href="https://dorado.com/pages/contact" rel="noopener noreferrer" target="_blank">support team</a> with a photo of the damaged item and we will issue a free replacement asap! &#xA0;</p>

Oh no! Please email our support team with a photo of the damaged item and we will issue a free replacement asap!

What should I do if my jewelry arrives damaged?

Post Delivery Issues

Can I edit or add anything to my order?

Can I Change My Shipping Address before it ships?

What should I do if I have not received a confirmation email or tracking number for my order?

My Address On My Order Confirmation is incorrect, What Should I do?

Orders

Where is my order?

How can I get assistance if my order is late or hasn't arrived?

Missing Package Marked as Delivered

Shipping & Delivery Logistics

Shipping Protection

My Gift Won't Arrive in time

What happens if my order is "returned to the sender"?

My order was lost in transit. What should I do?

Shipping

Jewelry Care Do's and Don'ts

How To Take Care of Jewelry?

What are the available chain lengths for necklaces?

Can I Order My Necklace With Special Characters?

How can I find the right necklace length for me?

How can I find my ring size?

How to layer necklaces?

Do you offer gift packaging?

Can I layer different metals together?

Can I wear Dorado jewelry in the shower or pool?

Is Dorado jewelry hypoallergenic?

What can I personalize my jewelry with?

Do you have kids sizes?

Is Your Jewelry Nickel Free?

Is Dorado Jewelry Real Gold?

What are your items made from?

30-Day Product Warranty

What if my item arrives faulty or damaged?

Why Does 18K Gold Have a Richer, Darker Hue than 14K?

Product

Do you offer returns or exchanges?

What is your cancellation policy?

Returns & Exchanges

What should I do if my payment is declined?

What payment methods do you accept?

Why Do I See A Two Charges on My Billing Statement?

I Forgot To Use My Coupon

My Promotional Code Doesn't Work!

Can I Use More Than One Coupon Code?

How do I use my gift card/store credit?

Payments & Promotions

How can I contact you?

How Do I Place an Order?

I need help choosing a gift

Become An Ambassador for Dorado

I am experiencing technical difficulties?

Why was my order was canceled for no reason?

How often are items restocked?

General Information

I'm Missing an Item from My Order, What Should I Do?

My Jewelry Is Damaged, What Should I Do?

I Received My Item, But The Text Is Incorrect

What do I do if I receive the wrong item in my order?

How does Dorado handle a product that arrives damaged or breaks shortly after purchase?

My Chain Broke, What Should I Do?

What should I do if my jewelry arrives damaged?Updated 7 months ago