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General Information

Frequently asked questions

How can I contact you?

You can contact our customer support team via email by clicking here.

How Do I Place an Order?

Placing an order on our website is very intuitive. Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.

I need help choosing a gift

In the link below, you will find a list of hand selected products that make the perfect gift! Be sure to scroll through each section! 🎁https://dorado.com/pages/jewelry-gift-guide

Become An Ambassador for Dorado

Become a Dorado Affiliate:. First, visit here and apply to our affiliate program. Once approved, you will earn 10% commission for every referral!. Don't forget to tag us!. Instagram:  @weardorado and #Dorado. TikTok: @doradofashion. Become a Dorado P

I am experiencing technical difficulties?

If you're encountering technical issues, please follow these steps to resolve the problem:Clear Browser Cache: Clear your browser cache and refresh the page to ensure you have the latest version of our website.Browser Recommendations: For the best ex

Why was my order was canceled for no reason?

If your order was canceled without warning, it may be due to suspected fraud. Please ensure your billing address and zip code match the card's registered billing information when re-placing your order.

How often are items restocked?

How often are items restocked?. We restock items every 4-6 weeks. If an item is out of stock, you can sign up to be notified as soon as we restock it!Pre-orders:. If an item is available for pre-order, it will be stated on the product's page and when