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Payments & Promotions

Gift cards, coupons, & payments

What should I do if my payment is declined?

If your payment is declined, please ensure that the following information is entered correctly:. If your transaction is declined, we recommend contacting your credit card provider or issuing bank for further assistance before attempting another trans

What payment methods do you accept?

We accept all of the following payment methods:

Why Do I See A Two Charges on My Billing Statement?

If this occurs, please check your email account to see if you received two Order Confirmations with two different Order Numbers. In our experience, customers sometimes place two orders by mistake. We’ll gladly issue a refund for one order if this is

I Forgot To Use My Coupon

If you forgot to use your coupon when placing your order, that's alright. You can just contact our customer care team and ask them to add it to your order. Make sure you attach the coupon code when contacting us. We will just place a refund according

My Promotional Code Doesn't Work!

If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces. If your promotional code still

Can I Use More Than One Coupon Code?

Only one promotional coupon code, voucher, or free gift can be used per purchase. If we are running an automatic discount deal, (e.g: buy 2, get 30%), the automatic discount takes priority but in most cases, you may enter the code at checkout to repl

How do I use my gift card/store credit?

Here’s how it works: E-gift cards and store credit function like a digital wallet and can be used exclusively for online purchases. To redeem your e-gift card or store credit, simply enter the provided code in the Discount/Gift Card box at checkout.